Refund and Returns Policy

Overview

Our refund and returns policy is valid for 05 days. If 05 days have passed since your purchase, we cannot provide a full refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it, including the original packaging.

Certain items are not eligible for return. These include perishable goods like food, flowers, newspapers, and magazines. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids and gases.

Additional non-returnable items include:

Gift cards

Downloadable software

Some health and personal care products

To process your return, please provide a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

Partial refunds may be issued in specific situations:

Books with visible signs of use

Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

Items not in their original condition, damaged, or missing parts not due to our error

Items returned more than 30 days after delivery

Refunds

After we receive and inspect your return, we will email you to confirm receipt of your item. We will also inform you whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again.

Next, contact your credit card company, as it may take some time for your refund to be officially posted.

Then, reach out to your bank, as there is often a processing period before a refund appears.

If you have completed these steps and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate.

If the item was not marked as a gift or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver, who will then be informed of your return.

Shipping Returns

To return your product, please mail it to: {physical address}.

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Delivery times for exchanged products may vary based on your location.

For higher-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

For questions regarding refunds and returns, please contact us at {supports@coastershine.in}.